At Happy Giftings, we strive to provide you with handmade gifts and wedding items that meet your expectations. We understand that there may be occasions when you need to cancel an order or seek a refund. This Cancellation and Refund Policy outlines the terms and conditions under which cancellations and refunds are accepted.

1. Order Cancellation

1.1 Cancellation Period: You have the right to cancel your order within 2 hours of placing it. After this period, your order may have already entered the processing or production stage, and cancellation may not be possible.

1.2 Cancellation Process: To cancel an order, please contact us at happygiftings18@gmail.com with your order number and reason for cancellation. We will do our best to accommodate your request if the order has not yet been processed.

2. Refund Policy

2.1 Eligibility for Refund: Refunds will be considered in the following circumstances:

  • The order is canceled within the specified cancellation period.
  • The product received is defective or damaged.

2.2 Refund Process: If you are eligible for a refund, we will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

2.3 Refund Timeframe: Please allow 5 to 7 business days for the refund to be processed and reflected in your account. The exact timeframe may vary depending on your payment provider.

3. Non-Refundable Items

3.1 Custom Orders: Products that are customized or made to order are non-refundable once production has begun.

3.2 Downloadable Products: Digital products and gift cards are non-refundable.

4. Returns and Exchanges

4.1 Defective or Damaged Products: If you receive a defective or damaged product, please contact us within 24 Hours of receiving the order. We may request supporting documentation such as Unboxing Video to assess the issue.

4.2 Return Shipping: For eligible returns, we will provide instructions for the return process. Return shipping costs may be covered by Happy Giftings in certain cases.

5. Contact Us

5.1 For any questions regarding cancellations, refunds, or returns, please contact us at happygiftings18@gmail.com. Please include your order number and detailed information about your concern.

6. Changes to This Policy

6.1 We reserve the right to update this Cancellation and Refund Policy at any time. Changes will be posted on this page, and the date of the last modification will be updated.

Thank you for choosing Happy Giftings. We are here to ensure that your shopping experience is enjoyable and that you are satisfied with your purchase.